Reception and Administration

Practice Management

The Practice Operations Manager is Laura Bourne.

The Medical Secretarial Team

Kate Eccles

The secretaries organise the doctors’ letters and referrals and play a key role in the Choose and Book referral system.

The Reception/Administration Team

Terresa Worden – Office Manager

Donald Garrett – Senior Receptionist

Emma Phuprate – Senior Receptionist

Samantha O’Sullivan – Care Coordinator

Sarah Hannigan – Social Prescriber

The receptionists are here to help you. They are trained to do a difficult job well. If you are kept waiting or seem to be asked one or two irritating questions, remember that they are only carrying out our policy which is aimed at helping the practice to run smoothly. They have to judge the urgency of requests, so please try to give the information they require. They have been asked to do this and are bound by the same rules of confidentiality as doctors and nurses.

Our administration team processes all forms and registration papers and keeps our computer records accurate. Should you have any queries regarding these matters, please speak to them.