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Lambton Road Medical Practice

at 1 Lambton Road, London SW20 0LW | t: 020 3883 5900 | f: 020 8946 2627 | e: Merccg.correspondenceH85051@nhs.net

OUR CHRISTMAS & NEW YEAR OPENING HOURS ARE AS FOLLOWS:
Friday 22nd December 8am-630pm
Saturday 23rd December 9am-1pm
Sunday 24th December - SURGERY CLOSED
Monday 25th December - SURGERY CLOSED
Tuesday 26th December - SURGERY CLOSED
Wednesday 27th December 8am-8pm
Thursday 28th December 8am-8pm
Friday 29th December 8am-8pm
Saturday 30th December 9am-1pm
Sunday 31st December - SURGERY CLOSED
Monday 1st January - SURGERY CLOSED
Tuesday 2nd January 8am-8pm

0208 946 2627

Appointments

 

Booking Appointments: 020 3883 5900


Surgeries are held during weekdays between 8am and 8pm.

 

Saturday morning surgeries are held from 9.00am to 12 noon.

 

All consultations are by appointment only.

 

 



Cancelling Appointments: 020 3883 5908 

 


 

Appointments are booked at the NHS standard rate, which is 10 minutes per appointment. Longer appointments can be given at the doctor's discretion.

 

At your appointment the doctor will give you as long as is necessary to deal with your problem safely, but if you have multiple problems to discuss, s/he may ask you to book another appointment.

 

Please ensure that you arrive before your appointment time, as if you are even a little late it will delay every other patient after you.

 

 

Did you know we offer automated appointment booking?

 

 

Our automated appointment booking system allows patients to book, amend and cancel appointments during and outside our usual operating hours. To access it, call us as usual on 020 3883 5900 and key Option 1 on the menu.

 

You will be prompted for your date of birth (which the system will use, along with the phone number you are calling from, to identify you). Key Option 1 again from the resulting menu and appointments available via this method over the next five days will be offered to you.

 

If the line goes quiet or it seems as though the call has suddenly disconnected at any point during this process, the system has encountered an error. This could be owing to a number of issues, including a conflict between two patients simultaneously trying to book the same appointment, but is most commonly due to a mismatch between the number the caller is calling from and the number held for that caller on our system.

 

In any case, DO NOT HANG UP! Even if the line appears to be inactive, you will be automatically transferred to our reception team’s call queue within 40 seconds (the system’s developers are actively working to reduce this wait time).

 

Currently only GP appointments are on offer via automated booking. We aim to include a variety of other appointment types, including blood tests and smears, in the near future.

 

If you have any problems accessing automated booking, please consider emailing MERCCG.correspondenceH85051@nhs.net with your name, the telephone number you called from and the time at which you made the call; the system has a comprehensive monitoring and reporting facility and we will be able to investigate any issues which may arise promptly.

 



 

 

The practice offers online booking. An ID code will be given to you by the surgery. Log in to patient.emisaccess.co.uk  or click on the image below then use your ID code and the simple prompts will show you how to make a routine appointment.

 

 

 



 

 

With urgent problems it is helpful if you feel able to give the receptionist some information about the nature of the problem, although you do not have to do so.

 

If an appointment is made and for some reason no longer required, we do ask that you phone to cancel the appointment. This will enable it to be used for another patient.

 

 



 

Please ask to see the same doctor about ongoing medical problems. We will try to accomodate your choice of doctor, although you will appreciate that it is not always possible for emergency slots and during holiday periods.

 

 


 

Home Visits

 

Please do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery. Remember the doctor can see four to five patients in surgery during the time it takes to do one home visit, and it is at the doctor’s discretion as to whether a home visit is necessary. Please give the receptionist brief details of your illness so the doctor can assess the order of priority of visits. If possible try to ring before 10.00am if you need a visit.

 

 



Telephone Consultations

 

It is possible to book a telephone consultation with your doctor or nurse, arranging a convenient time to ring them. This allows you to discuss a problem or results which may not need a face-to-face consultation which might require time off work. Please ask the receptionist to book a telephone appointment, this cannot be arranged online.

 

 


 

Text Reminders

 

Please ensure that you let us know when you change your contact details. We are able to send you a text message to remind you of your appointment if we have an up to date mobile telephone number.



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