Welcome to Lambton Road Medical Practice!

 

 

We welcome new patients to join our Practice. It is helpful if you can bring proof of your address and proof of ID with you when you register.

 

NEW FOR OCTOBER 2017

 

From 1st October 2017 we will be trialling same day online children's appointments which will be released at 7am for patients to book for their child (under 16) to see a clinician. If you are interested but are not set up for online access please present at reception with photographic ID and a member of our reception team can arrange this for you.

 

We are also introducing online cervical smear bookings with the Practice Nurse.  If you are due a cervical smear test you can book via the app or online on the patient access website.  Again, if you do not currently have access please bring along photo ID and a member of our reception team can arrange this for you.


FLU CAMPAIGN 2017-18

 

The flu vaccine is offered free of charge on the NHS to people who are at risk. This is to ensure they are protected against catching flu and developing serious complications.

You are eligible to receive a free flu jab if you:


 

 

Did you know we offer automated appointment booking?

 

Did you know we offer automated appointment booking?

 

Our automated appointment booking system allows patients to book, amend and cancel appointments during and outside our usual operating hours. To access it, call us as usual on 020 3883 5900 and key Option 1 on the menu.

 

To ensure complete privacy and confidentiality for the booking of appointments, the system uses two checks. The system will only accept bookings and cancellations if you are calling from a phone number already known to the practice and registered on the system. If you are calling from another telephone, including a work phone or someone else's mobile, you are likely to encounter problems. This will happen because the second stage of checking is to match your date of birth and your phone number as registered by the Practice.

After pressing Option 1 for Automated Booking, you will be asked to enter your Year of birth using 4 numbers (e.g. 1963 or 1999) and Month of Birth using 2 numbers (e.g. 05 for May, 11 for November) and your Day of Birth using 2 numbers, (e.g. 07 for the 7th of the month, 18 for the 18th of the month). You will then be given a list of available appointments.

If the line goes quiet or it seems as though the call has suddenly disconnected at any point during this process, the system has encountered an error. This could be owing to a number of issues, including a conflict between two patients simultaneously trying to book the same appointment, but is most commonly due to a mismatch between the number the caller is calling from and the number held for that caller on our system.

 

In any case, DO NOT HANG UP! Even if the line appears to be inactive, you will be automatically transferred to our reception team’s call queue within 40 seconds (the system’s developers are actively working to reduce this wait time).

Currently only GP appointments are on offer via automated booking. We aim to include a variety of other appointment types, including blood tests and smears, in the near future.

If you have any problems accessing automated booking, please consider emailing MERCCG.correspondenceH85051@nhs.net with your name, the telephone number you called from and the time at which you made the call; the system has a comprehensive monitoring and reporting facility and we will be able to investigate any issues which may arise promptly.

 

MERTON EXPERT PATIENTS PTROGRAMME

 

The Merton Expert Patients Programme is a free, self-management course that supports people living with, or caring for someone with, one or more long-term health and/or mental health conditions.  The course(s) offers a tool-kit of techniques to enable you to manage your condition better on a daily basis, by increasing your confidence and quality of life. Each course consists of 12 to 16 people and are led by tutors who have long-term conditions themselves. To attend a course you must either live, work or be registered with a GP in Merton.”

 

For more information please click here or to get in touch with the team please call 0208 812 6740 or 020 3668 1280

 

 

ONE YOU MERTON

Friendly support to a healthier you!

 

Local support to help you eat well, be more active, drink less and stop smoking

 

Visit us: www.oneyoumerton.org

Email us: oneyou.merton@nhs.net

Call us: 020 8973 3545

 

 

 

 

FRIENDS & FAMILY TEST - We are part of the NHS national programme for patient feedback, called the 'Friends & Family Test'.  We are collecting your views at the surgery and your views are important to us.  Please ask at reception for more details.

 

 

  

 

We are pleased to inform patients that The Lambton Road Medical Practice now offer IUCD (coil) fittings. Please speak to a member of the reception team for further information.

 

 

 

 

 

MenACWY vaccination

 

 

The Meningitis C vaccine has now been replaced with the MenACWY vaccine. Please check your eligibility and book an appointment.

 

 

 

 

 

Rethink Mental Illness - Merton & Sutton Carers & Users Group

 

 

Rethink Mental Illness run a Merton and Sutton Carers & Users Group which offers advice, information and support to those with mental health problems such as schizophrenia, bi-polar disorder and clinical depression and for their carers, families and friends.  Please click here for more information.

 

 

 

 

 

Patients aged 75 and over - named GPs

 

 

If you are aged 75 and over, you now have a designated, named GP at the Practice.  You should have received a letter from the Practice about this. If you have any questions about this, please do not hesitate to contact us.

 

 

 

 

 

Local services for older people

 

 

In liaison with the Lambton Road Patient Participation Group, we have produced an excellent booklet entitled "Local Services For Older People". This helpful resource is an extensive directory of local services. If you would like a copy please ask at reception. 

 

 

 

 

 

Lambton Road Medical Practice Patient Participation Group - get involved!

 

 

Lambton Road Medical Practice has an active and thriving Patient Participation Group. If you are interested in becoming involved please send an email to: lambtonroadppg @hotmail.co.uk

 

Change Of Address

If your name or address should change for any reason, it is important that you notify the GP surgery as soon as possible to update your contact details. This is to avoid any important messages that may need to relayed, from being sent to the wrong address and not reaching you in a timely manner.You could do this by emailing us, feedback on the website or in person at the reception.